FEEDBACK GWS EBAY
MY REWARDS
MULGRAVE
(SALES & SERVICE)
715 Springvale Road, Mulgrave VIC 3170
Phone: 03 8562 5555
FERNTREE GULLY
(SERVICE ONLY)
1020 Burwood Highway, Ferntree Gully, VIC 3156
Phone: 03 8756 4888

Current Customer

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Are you a current Garry and Warren Smith Mazda Customer

No Yes

Wonderful Experience

Buying our new car Mazda CX-5 from Garry and Warren Smith Mazda was a wonderful experience. Excellent customer service and support by Simon, Vikram and their great team. Very Satisfied with their dealing and professionalism. Happily and highly recommended.

Exceptional Quality of Service

Good morning Andrew,

I felt compelled to email you about the exceptional quality of service from Andrew Maniatis from your sales team at GWS.

We have been very impressed with Andrew Maniatis with his very friendly approach towards us. He has been very customer focused and making us feel like we are his top priority and has never failed to keep us informed and letting us know the progress of our vehicle.

Most of the car dealerships that we have visited before GWS have barely acknowledged us or pushed very hard for a sale, but Andrew took his time in a calm, studious and professional manner and delivered such a great outcome that when we did purchase the car, we did not feel any buyer’s remorse. He is an excellent team member and you can see that he really does enjoy his job from the passion and dedication he puts into his work.

Lastly, I would like to thank Burnett from finance for the brilliant customer service that we received.

Regards,
Fiona N

Best Experience

Dear Mr Smith,

I would not normally write a letter to the principal of a car dealership after purchasing a car, but in this case I felt I needed to. Over many years I have purchased many cars and vans, this was the best I have experienced. From the time I walked in, to the pickup of the car, Kieren Weir looked after me, his customer service was at a very high level.

Not only promoting the company but also incredibly helpful and knowledgeable, nothing was too much trouble and he dealt with me in a very high level of professionalism. Please pass on my many thanks to Kieren for a most enjoyable experience.

Best Wishes,
Phil Kinsey (General Manager -Choice)

Had a great experience

Had a great experience at GWS Mazda Mulgrave. We just purchased a new CX 9 Azami last week, which is our second car purchased from GWS Mulgrave and cannot speak highly enough of sales executive Vikram Katiki and sales manager, Simon Chea. The deal was done last week.

Last weekend, When I decided to upgrade my CX9, I visited the dealership as my first preference since I have been servicing my cx9 for last 6 years and have had a very good experience with the dealership. I was greeted politely by Vikram, new car sales executive, and he arranged the test drive immediately. Throughout the drive and subsequent meeting, Vikram explained all the features of the new car, options and pricing. He also checked the availability of the cars based on my preference. Vikram also arranged the valuation of my current CX-9 as I was planning the trade-in.

During the week, Vikram followed up with phone calls and emails to provide the additional information I requested which helped me to make the decision to go ahead with the new purchase. Finally during the week with the help of Vikram and Simon final price was negotiated which included trade-in. Once the contract was signed, all the subsequent process including extras and personalized number plates was taken care by Vikram and he also booked the time for new car delivery. Throughout the week, Vikram was very polite, informative and helpful. We were delighted with the presentation of the vehicle including the balloons  on pickup when I visited the dealership with my little daughters. Vikram took extra time to explain all the features of the car and has customized the car settings based on my preference. His attention to details was exemplary. On the delivery day General Manager came around and thanked me.

All the people, from reception, sales executive, sales manager, finance person, and service center staff to the general manager, were all very professional and provided excellent service.

Overall Vikram coordinated the end-to-end process which has also been a very smooth and easy process with no stress of making this purchase. Vikram is a valuable employee to your dealership and I cannot thank him enough for his service. 10/10

A big thank you to Vikram, Simon, Linda and other staff. We are extremely pleased with our experience with Garry & Warren Smith Mazda in Mulgrave. We highly recommend this dealership!

Kind Regards,
Niranjan Prabhu

Thank you for your letter

Dear Andrew,

Thank you for your letter relating to my purchase of a new Mazda2 Hatch.

Together with my son Rod we appreciated very much the courteous service provided by Cesar Rose and other staff members.

I believe that I was well advised by my local garage mechanic of Rowville tuning and Service centre, Bernie, to trade in my Holden Vectra and purchase his preference of a Mazda vehicle.

It is now two weeks since buying the Mazda2 and I have been very happy with the car. At my age of 86, I needed a reliable car visiting my wife regularly in a nursing home and one that gave me good vision on the road. That has proved to be the case. It is my first new car since the 1960’s.

Once again thank you for your service and for your encouragement.

Yours Sincerely,
(REV) S. Lindsey Gorfine

Expressing My Gratitude

To GWS Mazda high management,

Firstly, I would like to preface this letter by disclosing that I have never written such a letter before in all my years as a consumer.

I would like to express my gratitude to GWS Mazda for my recent purchase of a Mazda 3. In particular, I would like to inform you of the flawless service I received from one of your sales executive’s Simon Chea. From the moment he answered my call regarding my interest in buying a Mazda 3 to delivering the car to me personally only 4 days later, to say I am more than happy would be an understatement. After feeling very unhappy with my experience at another dealership, my opinion of a car salesman was not high, nor was there much trust I was willing to give a car salesman. However, this quickly changed once I spoke to Simon and he made me feel at ease and believe it was my best interest that was important to him (not his sales results). His personal approach and warm personality was such a breath of fresh air, especially for a skeptic such as myself.

Simon is a great asset to your team and if there was such a thing as Sales Person of the Year - I would nominate him! It was because of him that my experience with Mazda was so fantastic and I can extrapolate from this and also thank GWS for investing in such great staff. You have made me a loyal customer for life and I will certainly recommend this dealership to my friends and acquaintances (hopefully convincing them to switch to Mazda as well ;-). Thanks again for the wonderful experience!

Kind Regards,
Nha- Uyen Chau (Ms)

Proud Owner of New CX-5

Dear Andrew,

As a proud owner of a new CX-5 Grand Touring . I am very impressed with the attention given to us from Garry Warren Smith when purchasing a new vehicle . I did look at many other brands, but Mazda is a cut above the others.

Peter Dodd was exceptional with his presentation and made life a lot easier. Thanks to Peter.

Buying a new modern car is daunting with all the bells and whistles to a retired person.

Thanks again.

Yours Sincerely,
John

GWS Mazda

(03) 8562 5555
715 Springvale Road
Mulgrave, VIC, 3170

Sales Operating Hours
Monday - Friday: 8:30am - 6:00pm
Saturday: 8:30am - 5:00pm
Sunday: 10.00am - 4:00pm

(03) 8562 5544
715 Springvale Road
Mulgrave, VIC, 3170

Parts Operating Hours
Monday - Friday: 8:00am - 5:00pm
Saturday: 9:00am to 12:00pm

(03) 8562 5522
715 Springvale Road
Mulgrave, VIC, 3170

Service - Mulgrave
Monday - Friday: 7:30am to 5:30pm
Saturday: 8.00am - 12:00pm
Sunday: Closed

(03) 8756 4888
1020 Burwood Highway,
Ferntree Gully, VIC 3156

Service - Ferntree Gully
Monday - Friday: 8:00am - 5:15pm
Saturday: Appointment only
Sunday: Closed

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